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# Managing your emails during a domain transfer to Copilhost

Professional email addresses (e.g., `contact@yourdomain.com`) are directly linked to your domain name.

When you transfer a domain from one host to another, the associated email accounts are deleted by the old provider.
You will need to recreate them at Copilhost.

#### Did you use webmail for your emails?

If you used to log in directly to your webmail (without using a third-party tool like Gmail, Apple Mail, or Outlook), you will automatically lose your email history once the transfer is complete.

**To keep your records, you must export your data from your current host before starting the transfer.** 
Most providers allow exports in **.eml** or **.mbox** formats.

Depending on the export format, you will be able to import the content to your new email account at Copilhost.
For a step-by-step guide on how to do this, please refer to our article: "[How to keep your email when transfering a domain.](https://copilhost.crisp.help/en/article/how-to-keep-your-emails-when-transferring-a-domain-14hcqpd/)"

#### Did you connect your email to an external app?

If you used a mail client (Gmail, Outlook, etc.), your access to old emails depends on your original configuration:

**If you used IMAP:** 
Your emails are synchronized with the server. When the domain is transferred and the accounts are deleted, you risk losing all messages stored on the old server.

**We recommend exporting your emails or copying them to a local folder before the transfer.**

**If you used POP3:** 
Your emails were downloaded directly to your device (computer or smartphone) upon receipt and are usually removed from the server.

✅ **Received emails:** You won't lose them; they are already stored locally on your device.
❌ **Sent emails/Folders:** You may lose access to sent items or custom folders created on the old webmail.
💡 **Tip:** Save your "Sent" folder manually before transferring.

#### How to back up your emails before the transfer

To avoid any data loss, consider these options:
1. **Manual Export:** Check your current host's help center for an "Export" option (usually to **.eml** or **.mbox**).
2. **Local Archiving:** If you use Outlook, Thunderbird, or Apple Mail, create a **Local Archive** folder and move your emails there.
3. **Forwarding:** Before the old account is deleted, you can forward critical messages to another personal address.

#### Creating your new professional inbox at Copilhost

Once the transfer is initiated, you can set up your new inbox:
1. Go to the **"Domains"** tab.
2. Click "**Mails**" next to your domain name.
3. Follow the steps to create your new account.

Need more details? Check out our guide: **"**[Creating an email account with your domain name](https://copilhost.crisp.help/en/article/creating-an-email-account-with-your-domain-name-rh1qe2/)**."** ☺️

For a step-by-step guide on how to export content from your former email account and import it into your new Copilhost account, please refer to our article: "[How to keep your email when transfering a domain.](https://copilhost.crisp.help/en/article/how-to-keep-your-emails-when-transferring-a-domain-14hcqpd/)"