> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://copilhost.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Sending emails from your WordPress website

By default, WordPress sends **notification emails** for actions such as password resets, new account creations, or blog comments.

If you use an e-commerce plugin like WooCommerce, your site also sends **transactional emails, **such as order confirmations and shipping updates.

### How emails are sent at Copilhost

All these emails are automatically dispatched through our **MailChannels SMTP relay**. We handle automatic IP rotations and maintain high-quality IP pools to ensure the best possible reputation for your outgoing mail, with no configuration required on your part.

However, there are several reasons why you should manually configure a professional email address for your site's outgoing mail:
* **Better Deliverability:** Some providers (Gmail, Outlook, etc.) have strict filters. Using a dedicated professional address reduces the risk of your emails ending up in the **spam folder**.
* **Higher Sending Limits:** Default sending is capped at 100 emails per day per cloud. By configuring a professional Copilhost email address via SMTP, your limit increases to **400 emails per hour, per address**.
* **Logging:** You gain visibility into your outgoing mail (logs), which is essential for monitoring your site's activity and troubleshooting issues.

> ⚠️ **Important:** Our servers are **not** designed for mass email marketing. For newsletters or marketing campaigns, you must use a dedicated service like **Brevo**, **MailChimp**, or **GetResponse**. Using our servers for marketing campaigns may result in your email address being banned.

### Is an SMTP plugin absolutely necessary?

**No.** If you are currently receiving your notifications correctly and outgoing mail is not a critical part of your project, you don't need to change anything.

**However**, for e-commerce sites, booking platforms, or membership areas, we **strongly recommend** configuring a dedicated SMTP setup.

### How to configure an SMTP plugin with Copilhost

1. **Create your email address:** First, ensure you have created a professional email address in your Copanel (**Domains** > Select your domain > **Emails Accounts** > **New**).
2. **Install an SMTP plugin:** There are many options, but we recommend **FluentSMTP** or **SureSMTP**.
3. **Configure the connection:** In the plugin settings, add your email address using the **SMTP connection details** found in the "Emails" section of your domain in Copilhost :

![](https://storage.crisp.chat/users/helpdesk/website/-/3/6/e/3/36e3df9f20e66800/image_v5b6ff.png)