Q: Accessing your site files

You can find your SFTP access details under the "Advanced" tab of your site settings: <ul> <li>Host</li> <li>Username</li> <li>Password</li> <li>Port</li> </ul> These credentials allow you to use an external file explorer (such as FileZilla or Cyberduck) if you prefer. <h4 id="usingthebuiltinfilemanager">Using the Built-in File Manager</h4> Alternatively, you can access your files directly without any external software. Simply click "Open File Manager": <ol> <li>The file manager will open in a new tab.</li> <li>You will pass through a quick Cloudflare verification step to ensure a secure connection.</li> <li>Once verified, you can browse and manage your files with ease. ✅</li> </ol>

Question 1

Image Optimization with Cloudflare Polish

Accepted Answer

Image Optimization with Cloudflare Polish

All Copilhost sites include Cloudflare Polish at no extra cost. This advanced technology automatically optimizes your website's images—which often make up the bulk of a webpage's weight—to significantly boost loading speeds and performance.

How Polish Works

Polish processes your images in the background to make them lighter without any manual effort on your part.

Lossless Compression: Polish reduces file sizes while preserving the original image quality.
WebP Conversion: It can automatically convert images to WebP, a modern format that offers superior compression and quality compared to JPEG or PNG.

Polish analyzes every image passing through the Cloudflare network and dynamically decides:

If compression is necessary: It only applies compression if it can significantly reduce the file size and improve page speed.
If WebP conversion is relevant: The WebP format is only served if the visitor’s browser is compatible, ensuring a seamless experience for everyone.

In short, Polish adapts to every situation to maximize performance while maintaining visual quality and full compatibility.

Key Benefits for Your Site

Faster Loading Times: Lighter images mean faster pages and a better user experience.
SEO Boost: Search engines like Google prioritize fast-loading websites in their rankings.
Bandwidth Efficiency: Less data is transferred, which is a major plus for visitors on

Question 2

Accessing your site files

Accepted Answer

You can find your SFTP access details under the "Advanced" tab of your site settings:

Host
Username
Password
Port

These credentials allow you to use an external file explorer (such as FileZilla or Cyberduck) if you prefer.

Using the Built-in File Manager

Alternatively, you can access your files directly without any external software.

Simply click "Open File Manager":

The file manager will open in a new tab.
You will pass through a quick Cloudflare verification step to ensure a secure connection.
Once verified, you can browse and manage your files with ease. ✅

Question 3

"This site can’t be reached" issue after migration (DNS Cache)

Accepted Answer

After a migration, you might find that your site is inaccessible from Copilhost, even though you thought the process was complete.

You might encounter a generic "This site can't be reached" message or a specific DNS error screen like this:

These are common caching issues, and we are here to help you resolve them.

Generally, your site has been successfully migrated and is live for the rest of the world, but it remains temporarily inaccessible to you specifically because of a cache stored on your device or network.

Option 1: The simplest solution… wait! 😊

The easiest way to resolve this is simply to wait.

Managing local cache issues can be tedious, and in most cases, the problematic cache will expire on its own within a few minutes to a few hours. If you are not in a hurry, we strongly recommend doing nothing and letting the cache refresh naturally.

How to confirm it's a caching issue:

To verify that the site is actually live and only blocked for you, try the following:

Switch browsers: Try opening your site in a different browser (e.g., Firefox instead of Chrome).
Switch networks: Switch from your Wi-Fi to your mobile data (4G/5G).
Switch devices: Check the site on another PC or your smartphone.

Option 2: Clearing your caches

If the site works on your phone but not your computer, you'll need to clear your local caches to ide

Question 4

Create a cloud

Accepted Answer

A Cloud is essential for creating a website, whether it is a live production site or a testing environment. At Copilhost, we offer two plans: Essential and Pro.

When purchasing a Cloud, you must choose between these two options.

The Essential plan allows you to host a single WordPress site, while the Pro plan allows you to host multiple sites and scale your resources as your needs grow.

In this guide, we will demonstrate how to create a Level 1 Pro Cloud.

Initialize Creation Go to the "Clouds" tab and click "New". A pop-up will appear asking you to name your Cloud. This name is for your internal organization only; it will only appear within your CoPanel to help you manage multiple Clouds. Once you have named your Cloud, click "Next".
Choose your Plan and Commitment Select your plan (Essential or Pro) and choose your commitment period:

Monthly
1 Year
2 Years For monthly and annual plans, you will be billed every month or year, respectively. For the 2-year option, you pay for the next two years upfront; after this period, the plan will switch to an annual billing cycle.

Select Resource Level (Pro Plan only) If you selected the Pro plan, you can choose the resource level that best fits your project. Level 1 is ideal for showcase websites or small online stores (it can host up to approximately 10 WordPress sites). If your project grows or you wish to add more sites to the same plan, you can easily

Question 5

Managing Themes, Plugins, and WordPress Versions

Accepted Answer

You can manage your themes, plugins, and WordPress core versions directly from your CoPanel. This means you can easily run updates, deactivate, or delete items without even logging into your WordPress admin dashboard.

Updating WordPress, Themes, and Plugins

Whenever an update is available for WordPress core, a plugin, or your theme, an "Update" button will appear.

Simply click the button to run the update instantly.
When the status shows "Up to date" with a green icon, it means everything is running the latest version.

Activating or Deactivating a Theme

The theme currently in use on your site is identified by the green toggle switch.

If you have multiple themes installed, you can activate another one by clicking its toggle. This will automatically switch the active status to the new theme and deactivate the previous one.

Activating or Deactivating a Plugin

Active plugins are identified by a green toggle switch.

To deactivate a plugin, click the toggle to turn it off.
To activate a plugin, click the toggle so it turns green.

Deleting a Theme or Plugin

To permanently remove an item, click the "Delete" button on the right. A confirmation pop-up will appear to finalize your choice.

⚠️ Note: You cannot delete a theme that is currently Active. You must activate a different theme first before the delete option becomes a

Question 6

How to create a template

Accepted Answer

Managing WordPress Templates

A WordPress template is a pre-configured backup that includes the design, settings, plugins, and content of a site. It allows you to quickly recreate an identical site by redeploying it in just a few clicks.

Using templates is a massive time-saver if you frequently build sites that share the same base configuration.

How to create a template

Creating a template is very straightforward:

Go to the "Templates" tab and click "New". A pop-up will appear.
Give your template a name and select the source site on which this template will be based.
Click "Create" and wait a few seconds for the process to complete.

Once created, it will appear in your Templates list.

You can then redeploy it to a new Test site or Live site.

To do this, click "Create site +" to the right of your template and choose the type of site you wish to create.

The creation flow remains the same, but the resulting site will be an exact "clone" of your template.

Best Practices

To make the most of the template system, we recommend creating a Test site first.

Install all the basic settings and plugins you use for most of your projects. Once configured, save this site as a template.

After the template is saved, you can delete the initial test site (or use it for your current project).

You can create multiple templates tailored to different types of projects (e.g., e-commerce, blog, showcase).

The next time you sta

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